Compact Contact Center (CCC) is the next-generation multimedia contact center solution. Scaling from 5 to 75 agents, it lets contact centers and customer-interacting departments benefit from the advantages of sophisticated call routing, real-time performance monitoring, and historical reports across all media types such as voice, e-mail, Web chat, and Web callback.

Enables reporting for 20 Compact Contact Center agents (or 20 additional Compact Contact Center agents).

Product also known as: