Compact Contact Center (CCC) is the next-generation multimedia contact center solution. Scaling from 5 to 75 agents, the Avaya IP Office Compact Contact Center lets contact centers and customer-interacting departments benefit from the advantages of sophisticated call routing, real-time performance monitoring, and historical reports across all media types such as voice, e-mail, Web chat, and Web callback.

Enables access to historic reporting for 20 users (or 20 additional users)

New reports which report on combined MS-CRM and Compact Contact Center data through common filters.

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