IP Office already has a recording capability built in. Recordings can be initiated by a user pressing a button on their phone or automatically by the system. Any recording is currently stored within a defined voicemail box.

IP Office ContactStore (referred to as "ContactStore") provides a simple-to-use yet powerful search and retrieval interface that allows you to exploit the voice recording capabilities of your Avaya IP Office system. ContactStore requires no proprietary hardware and runs on industry standard PC servers. The basic system consists of a PC server - normally the same server on which you run VoiceMail Pro (VMPro). ContactStore collects, compresses and stores recordings made using the VMPro's recording capabilities. The server also supports an optional DVD+RW drive for archival of recordings. The ContactStore server runs on Windows 2000, Windows 2003 or Windows XP.

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